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Support and frequently asked questions for Zone.
Contact Support
Having issues or want to request a feature? Reach out directly to the developer.
Email SupportPurchases, Terms, and Privacy
Zone Pro purchases are handled by Apple through In-App Purchase. Zone uses Apple’s Standard EULA unless a custom agreement is provided, and our Privacy Policy explains what Zone does and does not process.
Frequently Asked Questions
Why does Zone need Screen Time permissions?
Zone uses Apple's native FamilyControls and DeviceActivity APIs to prevent you from opening distracting apps while a focus session is active. This permission is required for app shielding to work natively on iOS.
Can you see which apps I am blocking?
No. Zone operates on a strict zero-knowledge privacy model for app selection and shielding. Apple's frameworks handle app selection locally on your device, and we cannot see, read, or access the names of the apps, websites, or categories you block. For Live Activity updates only, Zone sends a minimal timer scheduling payload as described in the Privacy Policy.
Does Zone use a server?
Zone does not use a server for accounts, analytics, purchases, blocked app selections, focus history, streaks, insights, weekly summaries, private iCloud Sync, or Apple Health data. StoreKit purchases are handled by Apple. Private iCloud Sync uses Apple’s iCloud services. A minimal Google Cloud scheduler is used only to help update Live Activities and Dynamic Island when a timer completes while the app is not open.
How do I cancel a session if Strict Mode is on?
You can't. That is the point of Strict Mode. If you enable Strict Mode, the "End Session" button is disabled to prevent you from abandoning your deep work block. You must wait for the timer to complete to unlock your shielded apps.
Why isn't the Live Activity showing on my Dynamic Island?
Ensure that you are running iOS 18 or later, and check that Live Activities are enabled for Zone in your iPhone's main Settings app (Settings > Zone > Live Activities).
How does the Apple Health integration work?
If enabled in Settings, Zone can save your completed deep work sessions to the Apple Health app as "Mindful Minutes." We only request write access, meaning we cannot read your personal health metrics. If sessions are not syncing, check iOS Settings > Health > Data Access & Devices > Zone to ensure permission is granted.
How do Zone Pro purchases work?
Zone Pro is purchased through Apple’s In-App Purchase system. Zone does not create an account, does not collect payment card information, and does not receive your Apple ID. Apple handles payment, trial eligibility, renewals, taxes, refunds, and billing. Zone receives only StoreKit entitlement information needed to unlock Pro on your device.
How do I restore, manage, or cancel Zone Pro?
Open Zone > Settings > Zone Pro. Use Restore Purchases to recover an active subscription or lifetime purchase. Use Manage Subscription for Monthly or Yearly plans; cancellation turns off future renewal, but Pro stays active until the paid period ends. Lifetime is a one-time non-consumable purchase, so it does not appear in Apple’s subscription management screen.
How does private iCloud Sync work?
Private iCloud Sync is optional and requires Zone Pro. If you turn it on, supported Zone data is stored in your private iCloud account through Apple’s iCloud services, not on a Zone server. If Pro expires, sync transport pauses and your local data is retained; restoring or renewing Pro resumes sync from the app.